Concept & design
MedFlow
An AI-assisted healthcare concept for improving patient flow in Rwanda.
MedFlow is a healthcare concept focused on patient flow in Rwanda. It explores how people could find an appropriate facility and appointment before travelling, with the aim of reducing avoidable pressure on crowded hospitals.
My role
I proposed MedFlow as a solution to the patient-flow problem. My contribution centred on product design and the proposed implementation: shaping the journey from an initial symptom assessment to facility selection and appointment scheduling, and outlining how the system would support it.
The project is currently at the concept and design-validation stage, with a defined workflow, product requirements, and architecture direction.
Starting before the hospital visit
The proposed workflow begins with structured symptom questions on a patient’s phone or computer. AI-assisted triage would help assess urgency and inform the next step in the care journey.
The assessment and its role in guiding patients remain part of the design-validation work.
Connecting patients with suitable facilities
The design combines three parts of the patient journey:
- Facility routing: Help identify a facility suited to the patient’s needs, using information about available services.
- Appointment scheduling: Let patients request a time slot before travelling.
- Information exchange: Allow facilities to receive assessment information and respond to appointment requests through connections with their health systems.
The intent is to make routing depend on care needs and facility availability, while giving staff useful context before a visit.
What needs validation
The open questions include whether the proposed assessment can support appropriate routing, whether facility availability can be kept useful and current, and how the workflow fits patients and facility staff.
Current state
The available work consists of the proposed workflow, product requirements, design documentation, and architecture direction. Reduced congestion and faster access to suitable care remain intended outcomes, rather than demonstrated results.